IT-Service-Management

We are experts for Service Design and Service Transition. We do not only understand ITIL – we understand technology.

Our approach Industrialize ITSMSM is based on our long lasting experience and offers a sophisticated system for standardization and automation of your ITSM processes according to the ITIL v3 specification. It serves as preparation for your ISO 20000 and CMMI certification. With our support you will efficiently reach CMMI level 5. Let our experts support you in:

  • Definition of your service design processes under consideration of IT compliance and governance regulations.
  • Definition and design of your service transition processes with respect to existing change management and testing methods.
  • Definition of top notch technology architectures.
  • Composition of service level and operational level agreements as well as Underpinning contracts.
  • Development of key performance indicators for service design and service transition.
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IT Infrastructure Management

For over 15 years, we advise renowned clients regarding their IT infrastructure and organisational structure. We provide exceptional technology knowledge and quickly find common grounds for discussions with your internal technology experts. Enterprise Networks offers the following infrastructure management services:

  • Evaluation of technologies and technology providers.
  • Business case analysis on the consolidation and optimization of data centers (e.g., regarding energy efficiency, virtualisation etc.)
  • Infrastructure audits regarding its availability, reliability, maintainability and disaster recovery capabilities
  • Organizational consulting regarding best suited structures of IT departments and projects.
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